On this website we have gathered frequently asked questions. Please click on the question in order to get the answer. If we could not answer your question entirely please do not hesitate contacting us via info@albl-obermmergau.com or by phone.

Material
What kind of wood would you like to use for your woodcarving?

We usually use lime, pine, maple and oak from sustainable forestry and which is specially designed for the outdoors. We have had the best experience with these woods.  

Can I also choose a different type of wood?

There is almost no limit to the kind of woods which you can choose. We can also carve figures from our current collection in other kinds of wood, but then keep in mind that these items are custom creations. Please fill out our online form for custom items. We would be happy to prepare an individual quote for you. We would love to make you an individual offer. Please click here for our 

Custom Inquiry

Manufacturing
I have seen a particular wood carving on your website – Can I also get it in another painting or size?

Yes, we would be happy to fulfill your wishes for a different coloring or size in our standard collection. Please fill out our online form for custom items. We would be happy to prepare an individual quote for you. We would love to make you an individual offer. Please click here for our 

Custom Inquiry

What different types of coloring do you offer?

We can offer you the following kinds of coloration, though we are open to unusual ideas too:

- Natural (unpainted and unwaxed)

- Natural waxed (natural then treated with beeswax and polished)

- Stained (with protective treatment)

- Two-color stained (stained with light and dark colored protective treatment)

- Glazed (acrylic colors without a chalk primer)

- Oil painting (weatherproofed)

- Bronze coloring 

- Polychromic coloring with gold (23.5 ct) and silver leaf

- Polychromic antique coloring with gold (23.5 ct) and silver leaf

- Poliment white surface coloring (optional:  with 23.5 ct. gold leaf)

- Church style with pigment colors, pure gold (24 ct.) or silver leaf and with three-layered luster coloring

All variations can be prepared with weatherproof treatment

For more detailed information please find here a dictionary of terms on painting techniques.

Can you produce a woodcarving for me which is completely my own creation?

Custom-made woodcarvings are our passion. There are no limits to your imagination with regards to size, style, coloring and type of wood. Please fill out our easy to use online form for custom items. We would be happy to prepare a quote for you. Please click here for our

Custom Inquiry

How long does it take to produce a custom woodcarving?

The time required to create a custom woodcarving depends on the size, design, coloring, and wood of the item. Production time ranges from a few weeks to several months. In order to best plan for special factors like time deadlines or other considerations, please fill out our quick and easy online form for custom items. Please click here for our 

Custom Inquiry

Are all woodcarvings made entirely by hand?

To ensure a consistent appearance throughout our collection, about 30% of each carving is machine-made and about 70% is carved by hand. We also offer woodcarvings for the budget-minded which are 90% machine-made. With all pieces, the painting is done entirely by hand.

Ordering
I am not sure if the woodcarving I want to order fits to my furniture and I am not sure which size to choose. Can you help me?

In order to choose the right woodcarvings a lot of questions arise regarding size, painting and positioning. Of course we would love to help you in your decision-making process.  We can help you best when you send us a picture of the room where you want to place the woodcarving. You can do this by using our uniques inquiry.

 

I cannot find my desired woodcarving on your website. Can you help me?

If you do not find your desired woodcarving via our search field in our online-store we would love to send you the appropriate product-links or alternatively pictures for your inspiration. Please send us an e-mail to info@albl-oberammergau.com

What payment methods do you offer?

Payment can be made with established methods like payment in advance, credit card (Mastercard or Visa) or PayPal (also PayPal Express). 

Can I pay in a different currency?

The payment transaction will be charged in Euro (EUR). The exact exchange rate will be determined at the moment when your bank charges your checking account.

Can I shop Tax-Free (VAT)?

Yes you can buy Tax-Free, as long as your delivery address is in a Non-European-Union (EU) country. Please note that the recipient will be responsible for all import duties, taxes and / or custom charges payable to local (custom) authorities. Please contact your local custom authorities for more information. Generally speaking though all of our items are usually very easy to ship.

Why do I get no price tag or € 0.00 displayed in the product selection of the online shop?

We kindly ask you to use the three drop-down menus to select your desired quantity, size and coloring of the product – as soon you have selected these three menus the exact price will be displayed. 

We recommend you to visit our online shop with the latest Internet browser, starting from  Internet Explorer 11, Mozilla Firefox 27, Google Chrome 34 and Apple Safari 7.

If you still do not see a price, please contact us via info@albl-oberammergau.com  and tell us the product name or number so we can check it immediately.

Of course, you can always order via e-mail, phone, fax or by letter.

Shipping
Do you ship woodcarvings worldwide?

Of course we ship worldwide. Please note that the recipient will be responsible for all import duties, taxes and / or custom charges payable to local (custom) authorities. Please contact your local custom authorities for more information. Generally speaking though all of our items are usually very easy to ship. 

How much does it cost to ship woodcarvings?
    • Generally we calculate shipping cost according to the gross order value (gross value of the items).

    • Standard shipping within Germany
      • - Order value up to and including 300 EUR = 8 EUR shipping cost
      • - As of order value exceeds 300 EUR = free shipping

    • Express shipping within Germany
      • - Order value up to and including 300 EUR = 35 EUR shipping cost
      • - Order value up to and including 2,000 EUR = 75 EUR shipping cost
      • - As of order value exceeds 2,000 EUR = free shipping
      • - For express shipping within Germany we work with our logistics partner DHL Express. 

    • Standard shipping within Europe and worldwide (economy)
      • - Order value up to and including 500 EUR = 35 EUR shipping cost
      • - As of order value exceeds 500 EUR = free shipping

    • Premium shipping within Europe and worldwide (Airmail)
      • - Order value up to and including 300 EUR = 35 EUR shipping cost
      • - Order value up to and including 3,500 EUR = 75 EUR shipping cost
      • - As of order value exceeds 3,500 EUR = free shipping
Which logistics service provider do you work with in order to ship the packages?

For standard shipping we work with DHL and if necessary with shipping companies for over-size carvings. Please contact us if you wish a different logistics service provider or if you wish express shipping (DHL Express, FedEx, shipping companies).

Can you deliver worldwide via express shipping?

Yes we can. Since shipping cost for worldwide express delivery vary depending on size, weight and urgency of the package and hence these parameters vary from case to case we can only send by express upon request. With the fastest shipping method we can send you our carvings in 1 to 3 days worldwide. For worldwide express shipping we work with our logistics partners DHL Express and FedEx.

How long does it take to deliver within Germany / within Europe / worldwide with / without express shipping?

According to our exprience packages require 2 to 5 days with standard shipping within Germany. This will take 7 to 12 days within the European Union. You can expect 4-6 weeks for worldwide standard shipping. By air-mail your package will reach you within 2-3 weeks. We can tell you the duration for express delivery in the context of your individual request. With the fastest shipping method we can send you our carvings in 1 to 3 days worldwide. For worldwide express shipping we work with our logistics partners DHL Express and FedEx.

How do you wrap up the woodcarvings so that they can reach the shipping destination safely?

We have a lot of experience in wrapping up woodcarvings for a safe transportation. In order to guarantee this we wrap up the carving in silk-paper and intensify the wrapping at sensitive and fragile areas for their protection. After that we put them in double faced corrugated board boxes which are stuffed with a soft packaging material.

After Sales / Care
What do I have to consider to take care of my woodcarving?

We recommend you only to use a very soft natural brush (e.g. made out goat hair) in order to dust your woodcarving. We strongly advise you against cleaning with a dry or even a wet cleaning rag.

Can I receive updates and news from ALBL Oberammergau Woodcarvings after the purchase?

Of course you can. We would love to keep in touch with you. You can sign in for our newsletter here. 

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Can I position my woodcarving also in the outside area?

In case you want to place your woodcarving in the outside area, we would kindly ask you to send us a message after your ordering. In order to position a woodcarving in an outside area we have to treat it with a weatherproof layer. Without this protective layer, your woodcarving can be damaged.