FAQ

On this website we have gathered frequently asked questions. Please click on the question in order to get the answer. If we could not answer your question entirely please do not hesitate contacting us via info@albl-oberammergau.com or by phone.

Wood

We usually use linden-, pine- and maple wood from sustainable forestry. For outdoor projects we usually use oak wood. We have the best experience with these kinds of wood.
There is almost no limit to the kind of woods which you can choose. We can also carve statues from our current collection in other kinds of wood. Please keep in mind that this item would then have to be custom made. To get your project started please send us an inquiry: info@albl-oberammergau.com

Manufacturing

Yes, we would be happy to fulfill your wishes for a different coloring or size in our collection. Please keep in mind that this item would then have to be custom made. To get your project started please send us an inquiry: info@albl-oberammergau.com
We can offer you the following kinds of coloration (but we are open to unusual ideas too):

- Natural (unpainted and unwaxed)

- Natural waxed (natural wood treated with beeswax and polished)

- One-tone stained (with protective stain)

- Two-tone stained (stained with light and dark tone protective stain)

- Multi-tone stained (stained with multiple tones of protective stain)

- Glazed (acrylic or oil colors, without a gesso layers)

- Oil painting (weatherproof)

- Bronzed coloring

- Polychromed coloring with gesso layers and gold-/ silver leaf gilding

- Polychromed antique coloring with gesso layers and gold-/ silver leaf gilding

- Poliment white coloring with gesso layers (optional: gold-/ silver leaf gilding)

- Church style polychromed coloring, with gold- / silver leaf gilding and "luster glazing"
Custom-made woodcarvings are our passion. There are almost no limits for your fantasy. To get your project started please send us an inquiry: info@albl-oberammergau.com
Depending on the project volume the duration can vary. It can take a couple of days up to a couple of months.
In case you want to place your woodcarving in the outside area, we would kindly ask you to contact us before ordering. In order to position a woodcarving outdoors we have to treat it with a weatherproof layer. Without this protective layer, your woodcarving can be damaged.

Ordering

In order to choose the right woodcarvings a lot of questions arise regarding theme, style, size, painting and positioning etc. Of course we would love to assist you in your decision-making process. You can contact us either via e-mail: info@albl-oberammergau.com or alternatively by phone. You can use these phone numbers:
German speaking: +49 (0)8822 945 185
English speaking: +49 (0)8822 945 768
Clients from USA or Canada: +1 (312) 235 2754
If you do not find your desired woodcarving via our search bar in our online-shop we would love to send you the appropriate product-links or alternatively pictures for your inspiration. Please send us an e-mail to info@albl-oberammergau.com.
Payment can be made with established methods like credit card (Mastercard, Visa, American Express, Diners and JCB), PayPal (also PayPal Express) or payment in advance by the help of a wire transfer.
The payment transaction will be charged in Euro (EUR). The exact exchange rate will be determined at the moment when your bank charges your checking account.
Yes you can order Tax-free, as long as your delivery address is in a Non-European-Union (EU) country. Please note that the recipient will be responsible for all import duties, taxes and / or custom charges payable to local (custom) authorities. Please contact your local custom authorities for more information. Generally speaking though all of our items are usually very easy to ship.
Due to lighting situation during product photography and different display settings on your computer display the colors of our product can not be display 100% authentic. Additionally we have to ask for some understanding that there may be deviations in size and color because of hand craft.

Shipping

Of course we ship our packages and for bigger projects wooden crates worldwide. We do this with air freight via our freight forwarder, with DHL Package and DHL Express. Please note that the recipient will be responsible for all import duties, taxes and / or custom charges payable to local (custom) authorities. Please contact your local custom authorities for more information. You can find further information for shipping in our General Terms and Conditions (GTC).
We charge shipping costs on the basis of the order value (gross product value):

Shipping within Germany with DHL Package:
Regardless of the order value we charge 9 EUR shipping cost

Express shipping within Germany with DHL Express:
– Order value up to and including 300 EUR = 14 EUR shipping cost
– Order value up to and including 500 EUR = 19 EUR shipping cost
– Order value up to and including 1,000 EUR = 29 EUR shipping cost
– As of order value exceeds 1,000 EUR = 49 EUR shipping cost

Shipping within the European Union with DHL Express:
– Order value up to and including 500 EUR = 29 EUR shipping cost
– Order value up to and including 1,000 EUR = 59 EUR shipping cost
– As of order value exceeds 1,000 EUR = 89 EUR shipping cost

Worldwide shipping with DHL Express:
– Order value up to and including 300 EUR = 29 EUR shipping cost
– Order value up to and including 500 EUR = 59 EUR shipping cost
– Order value up to and including 1,000 EUR = 89 EUR shipping cost
– As of order value exceeds 1,000 EUR = 149 EUR shipping cost

If the dispatch involves bulky goods that have to be shipped with our freight forwarder, we will send you an individual offer. Bulky goods are marked as such in the item description.
We ship our packages with DHL Package and DHL Express. For over-size or bulky goods we work with forwarding companies.
Within Germany:
According to our experience packages require 2-4 working days for shipping with DHL Package. DHL Express
shipping takes about 1-2 working days.

Within the European Union:
With DHL Express about 1-3 working days.

Worldwide:
With DHL Express 1-7 days.

Please note that deliveries are not made on weekends and other holidays.

Please note that there may be deviations from the delivery times due to the pandemic.
For packages:
In order to guarantee this we wrap up the carving in silk-paper and intensify the wrapping at sensitive and fragile areas for their protection. After that we place them in thick board boxes which are stuffed with a soft filling material. A safe transportation is ensured.

For wooden crates:
If you order a large woodcarving piece or a liturgical furnishings from us all items will be packed in custom made wooden crates. The packed item will be screwed and secured with wooden elements inside the wooden crate. A safe transportation is ensured.

We have a lot of experience in wrapping and shipping woodcarvings and liturgical furnishings all over the globe. You do not have to worry about this.

After sales / care

We recommend you only to use a very soft natural brush (e.g. made out goat hair) in order to dust your woodcarving. We strongly advise you against cleaning with a dry or even a wet cleaning rag or microfiber.
Of course you can. We would love to keep in touch with you. You can subscribe to our newsletter on the bottom of our website.