On this website we have gathered frequently asked questions. Please click on the question in order to get the answer. If we could not answer your question entirely please do not hesitate contacting us via email@example.com or by phone.
What kind of wood do you use for your woodcarvings?
We usually use linden-, pine- and maple wood from sustainable forestry. For outdoor projects we usually use oak wood. We have the best experience with these kinds of wood.
Can I also choose a different type of wood?
There is almost no limit to the kind of woods which you can choose. We can also carve statues from our current collection in other kinds of wood. Please keep in mind that this item would then have to be custom made. To get your project started please send us an inquiry: firstname.lastname@example.org
I have seen a particular wood carving on your website. Can I also get it in different painting or size?
Yes, we would be happy to fulfill your wishes for a different coloring or size in our collection. Please keep in mind that this item would then have to be custom made. To get your project started please send us an inquiry: email@example.com
What different types of coloring does ALBL Oberammergau offer?
We can offer you the following kinds of coloration (but we are open to unusual ideas too):
- Natural (unpainted and unwaxed)
- Natural waxed (natural wood treated with beeswax and polished)
- One-tone stained (with protective stain)
- Two-tone stained (stained with light and dark tone protective stain)
- Multi-tone stained (stained with multiple tones of protective stain)
- Glazed (acrylic or oil colors, without a gesso layers)
- Oil painting (weatherproof)
- Bronzed coloring
- Polychromed coloring with gesso layers and gold-/ silver leaf gilding
- Polychromed antique coloring with gesso layers and gold-/ silver leaf gilding
- Poliment white coloring with gesso layers (optional: gold-/ silver leaf gilding)
- Church style polychromed coloring, with gold- / silver leaf gilding and "luster glazing"
Can you produce a woodcarving for me which is completely based on my own ideas?
Custom-made woodcarvings are our passion. There are almost no limits for your fantasy. To get your project started please send us an inquiry: firstname.lastname@example.org
How long does it take to produce a custom woodcarving?
Depending on the project volume the duration can vary. It can take a couple of days up to a couple of months.
Can I position my woodcarving also outdoors?
In case you want to place your woodcarving in the outside area, we would kindly ask you to contact us before ordering. In order to position a woodcarving outdoors we have to treat it with a weatherproof layer. Without this protective layer, your woodcarving can be damaged.
I need assistance for the selection of my woodcarvings. How can I get assistance?
In order to choose the right woodcarvings a lot of questions arise regarding theme, style, size, painting and positioning etc. Of course we would love to assist you in your decision-making process. You can contact us either via e-mail: email@example.com
or alternatively by phone. You can use these phone numbers:
German speaking: +49 (0)8822 945 185
English speaking: +49 (0)8822 945 768
Clients from USA or Canada: +1 (312) 235 2754
I cannot find my desired woodcarving on the website. Can you assist me?
If you do not find your desired woodcarving via our search bar in our online-shop we would love to send you the appropriate product-links or alternatively pictures for your inspiration. Please send us an e-mail to firstname.lastname@example.org
Which payment methods does ALBL Oberammergau offer?
Payment can be made with established methods like credit card (Mastercard, Visa, American Express, Diners and JCB), PayPal (also PayPal Express) or payment in advance by the help of a wire transfer.
In which currency can I pay?
The payment transaction will be charged in Euro (EUR). The exact exchange rate will be determined at the moment when your bank charges your checking account.
Can I shop Tax-free (VAT-free)?
Yes you can order Tax-free, as long as your delivery address is in a Non-European-Union (EU) country. Please note that the recipient will be responsible for all import duties, taxes and / or custom charges payable to local (custom) authorities. Please contact your local custom authorities for more information. Generally speaking though all of our items are usually very easy to ship.
Can there be deviations in color and size?
Due to lighting situation during product photography and different display settings on your computer display the colors of our product can not be display 100% authentic. Additionally we have to ask for some understanding that there may be deviations in size and color because of hand craft.
Does ALBL Oberammergau ship worldwide?
Of course we ship our packages and for bigger projects wooden crates worldwide. We do this with air and sea freight, as standard or express shipping. Please note that the recipient will be responsible for all import duties, taxes and / or custom charges payable to local (custom) authorities. Please contact your local custom authorities for more information. You can find further information for shipping in our General Terms and Conditions (GTC).
How much does shipping cost?
Generally we calculate shipping cost according to the value of the order (gross value).
Standard shipping within Germany:
- Order value up to and including 300 EUR = 10 EUR shipping cost
- As of order value exceeds 300 EUR = free shipping
Express shipping within Germany (DHL Express):
- Order value up to and including 300 EUR = 35 EUR shipping cost
- Order value up to and including 2,000 EUR = 75 EUR shipping cost
- As of order value exceeds 2,000 EUR = free shipping
Premium shipping within Europe and worldwide (airmail):
- Order value up to and including 500 EUR = 49 EUR shipping cost
- As of order value exceeds 500 EUR = free shipping
Over-size packages may vary in shipping costs. The incurring costs for this will be charged separately according to prior agreement.
You wish an even faster priority-express-shipping?
Please let us know by phone or e-mail if you want to use this service. We cooperate with FedEx, UPS, TNT as well as large forwarding companies for priority-express-shipping. The incurring costs for this will be charged separately according to prior agreement.
Which logistics provider does ALBL Oberammergau work with in order to ship the packages?
For standard and express shipping we cooperate with DHL. For over-size or bulky goods we work with forwarding companies. Please contact us if you want to work with an alternative logistics provider or if you want to use an even faster priority-express-shipping with FedEx, UPS, TNT or similar service providers.
How long does it take to deliver within Germany / Europe / worldwide and with / without express shipping?
According to our experience packages require 2-3 work days for standard shipping. Express-shipping about 1-2 work days.
To Europe / worldwide:
Premium-shipping to the European Union takes about 7-10 work days. Premium-shipping (airmail) to the rest of the world takes about 2-3 weeks.
The fastest shipping method takes about 1-2 days --> worldwide. For priority-express shipping we work together with FedEx, UPS, TNT and large forwarding companies. The incurring costs for this will be charged separately according to prior agreement.
How do you wrap up the woodcarvings so that they can reach their destination safely?
In order to guarantee this we wrap up the carving in silk-paper and intensify the wrapping at sensitive and fragile areas for their protection. After that we place them in thick board boxes which are stuffed with a soft filling material. A safe transportation is ensured.
For wooden crates:
If you order a large woodcarving piece or a liturgical furnishings from us all items will be packed in custom made wooden crates. The packed item will be screwed and secured with wooden elements inside the wooden crate. A safe transportation is ensured.
We have a lot of experience in wrapping and shipping woodcarvings and liturgical furnishings all over the globe. You do not have to worry about this.
What do I have to consider to take care of my woodcarving?
We recommend you only to use a very soft natural brush (e.g. made out goat hair) in order to dust your woodcarving. We strongly advise you against cleaning with a dry or even a wet cleaning rag or microfiber.
Can I receive updates from ALBL Oberammergau after the purchase?
Of course you can. We would love to keep in touch with you. You can subscribe to our newsletter on the bottom of our website.